Posts made in febbraio, 2014

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DOT fines Asiana Airlines

Posted in News

DOT PRESS RELEASE: U.S. Department of Transportation Fines Asiana Airlines for Not Adhering to Family Assistance Plan Following Crash. The U.S. Department of Transportation (DOT) today announced that Asiana Airlines, an airline based in the Republic of Korea, violated federal law last July by failing to adhere to the assurances in its family assistance plan following the crash of Asiana flight 214 at San Francisco International Airport.  DOT fined Asiana $500,000 and ordered the airline to cease and desist from further violations.  This is the first time that DOT has issued a fine under this statute. “In the very rare event of a crash, airlines have a responsibility to provide their full support to help passengers and their families by following all the elements of their family assistance plans,” said U.S. Transportation Secretary Anthony Foxx.  “The last thing families and passengers should have to worry about at such a stressful time is how to get information from their carrier.  At DOT, we are committed to protecting consumers and their families when they travel and will continue to take enforcement action when federal statutes are violated.” The Foreign Air Carrier Family Support Act of 1997 requires that foreign air carriers assure the U.S. Department of Transportation and the National Transportation Safety...

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Ethiopian hijacking: Are we prepared? 0

Ethiopian hijacking: Are we prepared?

Posted in A&C News

Following today’s Ethiopian aircraft hijacking, a question rises: are we prepared? The answer is: not enough. We must carry on our duties, spreading security awareness to everybody, particularly the ones linked to Aviation Security by: Train the management to apply new strategies adapted to the challenges Predict Establish procedures and response plans Keep checking the quality of employee’s preparedness and all concerned Train and simulate how prepared and efficient we are in challenging the threats Never stop, keep learning like we’ll never die, doing so we will survive to all...

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Antitrust fines Ryanair and Easyjet 0

Antitrust fines Ryanair and Easyjet

Posted in News

Compensation requests hampered. Fines respectively of € 850,000 and € 200,000. Ryanair will have to communicate within 30 days how they intend to change this unfair behavior, whereas EasyJet has already modified the practice during the course of the procedure. Fines for a gross amount of € 1,050,000 (€ 850,000 to Ryanair and € 200,000 to EasyJet) for the lack of transparency of travel insurance policies offered during the on line purchase of air-tickets and for the obstacles created in case of refund. These fines have been established by Antitrust at the conclusion of two distinct procedures of unfair commercial practices. The Authority has given Ryanair 30 days’ time to communicate the initiatives to remove this unfair behaviour. In the case of EasyJet, the Authority has taken into account the changes made during the administrative procedure both to the information provided to consumers in the on- line booking process and to the refund procedure: consequently, a lower fine has been applied. The unfair commercial practices: LACK OF TRASPARENCY IN THE SALE OF INSURANCE POLICY The Authority has deliberated that both Ryanair and EasyJet have infringed the Consumer Code by not supplying adequate information or by giving misleading information essential to make an informed choice when consumers acquire the insurance...

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Antitrust multa Ryanair e Easyjet 0

Antitrust multa Ryanair e Easyjet

Posted in News

Riportiamo integralmente il comunicato stampa dell’AGCM (Autorità Garante della Concorrenza e del Mercato) riguardo alle sanzioni comminate a Ryanair e EasyJet, per mancata trasparenza sulle offerte delle assicurazioni facoltative e sugli ostacoli posti alle richieste di rimborso, per un valore di oltre un milione di Euro. Ostacolate anche le richieste di rimborso. Multe, rispettivamente, di  850.000 euro e di 200.000 euro. Ryanair avrà 30 giorni di tempo per comunicare all’Autorità come intende rimuovere i comportamenti scorretti; Easyjet ha già modificato le condotte ritenute scorrette nel provvedimento. Sanzioni per complessivi 1.050.000 euro a Ryanair (850.000) e Easyjet (200.000) per la mancata trasparenza nelle vendite delle polizze assicurative abbinate all’acquisto dei biglietti e per gli ostacoli posti all’esercizio del diritto di rimborso da parte dei consumatori. Le multe sono state decise dall’Antitrust al termine di due distinti procedimenti per pratiche commerciali scorrette. L’Autorità ha dato a Ryanair 30 giorni di tempo perché comunichi le iniziative adottate per rimuovere i comportamenti sanzionati; nel caso di Easyjet ha invece tenuto conto delle modifiche apportate dal vettore aereo inglese nel corso del procedimento sia alle informazioni rese sul sito che alle procedure di indennizzo, irrogando una sanzione più contenuta. Di seguito, i principali profili  di scorrettezza delle pratiche sanzionate.   MANCATA TRASPARENZA NELLA VENDITA...

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«Date più appeal a Malpensa» 0

«Date più appeal a Malpensa»

Posted in Airport Management

Intervista realizzata da Alessandra Peroni a Marcos Moura, Presidente del Comitato Utenti di Malpensa, e pubblicata a pagina 13 de La Provincia di Varese di sabato 8 febbraio 2014. Un estratto dal sito laprovinciadivarese.it «Serve appeal. Inutile lamentarsi che non ci sono voli a Malpensa, se l’aeroporto rimane scarsamente attrattivo. Servono negozi, spazi commerciali da mettere a disposizione dei passeggeri, tempi di transito da ridurre vertiginosamente per chi arriva da una destinazione e deve ripartire per un’altra, la trasformazione stessa dello scalo in un punto di transito. «Il treno arriva e si ferma a Malpensa. Invece, dalla stazione ferroviaria realizzata al terminal 1 bisognerebbe poter andare ovunque, come succede a Zurigo, non solo a Milano», esemplifica Marcos Moura, presidente del Comitato utenti di Malpensa, istituzione voluta da un decreto legislativo che ha recepito la direttiva comunitaria 96 e che ha creato in ogni aeroporto il proprio Operators users committee, punto di riferimento delle compagnie aeree, delle società di handling, dei vettori cargo, degli utenti. Nel dibattito riaperto sul futuro di Malpensa, entra la voce autorevole del Comitato utenti, che invoca un cambio di passo. «L’aeroporto deve essere un punto di transito nella rete di trasporto, come sancito dalla Commissione europea, e un punto di riferimento del commercio – afferma Moura...

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